Shipping & Returns

Customer Service Policy – 100% Satisfaction Guarantee!

1. All coins and bullion guaranteed genuine. All certified coins are guaranteed as to grade and authenticity by the respective grading service.
2. All certified coins come with an unconditional three-day return privilege from the day you receive the coin (all bullion transactions are final). You must call 1-888-419-7136 to receive a Return Authorization Number (RAN) within the examination period. All transactions are final after the return period expires.
3. All returns should be accompanied by a copy of the original invoice with the RAN printed in plain sight. All returns should be shipped with sufficient postage and insurance for your protection. We recommend a Return Receipt Requested for your proof.

Payments

We accept credit cards (Visa, MC, Amex and Discover), money orders, certified checks and bank wires.

Personal Checks - Your personal check is always welcome; however Bank Wire is faster and allows for immediate shipping. Please call 1-888-419-7136 if you have any questions.

• Personal checks may be held at our discretion for up to ten business days.
• There is a $25 service fee for all unpaid checks, for any reason.

Money Orders - Money Orders and Cashier’s Checks usually shipped same day. As with all written forms of payment, they are subject to verification and may be subject to a holding period if there is any question as to the validity.

Minimum orders

Park Avenue Numismatics does not have a minimum order policy. We accept all orders no matter how small or large.

Price Disclaimer

Due to the current market conditions, ALL coins and bullion items are subject to prior sale, and prices are subject to change at any time. Although we do our best to keep all prices current, we reserve the right to reject any order based on an incorrect or out of date price.

Returns

Customers may return most new, unopened Sealed Silver Coins and Bullions sold and fulfilled by Park Avenue Numismatics and Ebay Auctions (Ebay Seller id# Straightsilverinc) within 3 days of delivery for a full refund. After 3 days a 15% re-stocking fee is assesed. On returning their items, the customer may be required to pay for any market loss on their returns (Please see below our ‘Market Loss Policy’).

Market Loss Policy

When purchasing product from parkavenumis.com, we issue an order confirmation number via email or verbal confirmation on our recorded confirmation line, the price is locked in for you and the transaction is binding and may not be cancelled, but only offset at our current ask price. Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charge to you plus a $35.00(USD) cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of parkavenumis.com.

When selling to parkavenumis.com, once we have issued a confirmation number, the price is locked in for you and the transactions may not be cancelled, but only offset at our current buy price. Any deficit between the price at which we bought from you and the offsetting purchase price and/or prices, is your responsibility if we do not receive your items. That amount will be charged to you, plus a $35.00 (USD) cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of parkavenumis.com.

Web Site Security & Privacy

We use the latest security technologies to allow your orders to securely and privately be processed. We also, never share any client information with any third party PERIOD! Your privacy is our ultimate concern.

Shipping Locations

We ship to United States, Canada, United Kingdom & Australia and many other countries. If you have any specifics questions please don't hesitate to ask.

U.S. orders can always check USPS for service updates by clicking here.

Picking Up Orders In Person

Unfortunately we do not allow walk-ins for customer fulfillment. This is done for security purposes and to allow for a seamless online order fulfillment process.

For Our UK Customers

Once your shipment arrives UK/England you should have received the A “fee to pay” card will be left at the delivery address.

https://www.royalmail.com/personal/receiving-mail/pay-a-fee

A “fee to pay” card will be left at the delivery address when we cannot deliver an item of mail because there is not sufficient postage paid by the sender, or there is a customs fee to pay. The card will give you details of how much you will need to pay, and will state options of how you can do this (e.g. by return mail, or by going visiting http://www.royalmail.com/fee2pay).

If you have a fee to pay, it’s because of one of the following reasons: Your item has come from abroad so there’s a Customs charge to pay or not enough postage was paid for the item.

Don't worry - you'll still get your mail as we're holding it for you. All you need to do is pay the fee stated on the 'fee to pay' card that we sent to you. You can pay online, at your local delivery office, or by affixing stamps to your card and returning it to us. We will never call you and ask for payment over the phone.

When receiving goods by post for your personal use from outside the European Union (EU), you'll have to pay any tax and/or duty once the goods arrive in the UK. Normally Royal Mail/Parcelforce will pay what's due on your behalf and may charge a handling fee which you must pay before your parcel can be delivered.

Royal Mail/Parcelforce Handling Fees - If duty and/or tax is payable, Royal Mail/Parcelforce will pay this to HM Revenue & Customs (HMRC) on your behalf, and charge a handling fee to cover:

- operating the postal customs depot
- handling the package for customs examination
- opening, repacking and resealing the package if required
- paying the charges to HMRC on your behalf

Note that if there is no duty and/or tax to pay, you won't be charged a handling fee.

They'll write to you letting you know how much you need to pay, and the available payment methods. The customs charges and handling fee are itemized separately on the charge label.

If you have any queries about the handling fee you should raise these directly with Royal Mail/Parcelforce - these charges are entirely separate from any tax and/or duty charges, and the UK Border Agency (UKBA) and HMRC have no control on the charges it makes.

If you have any queries about the customs charges you should contact the UKBA - see next section.

Once payment has been received, you'll be able to request delivery of your package, or pick it up from your local delivery office.

Receiving Mail From Abroad - All mail that enters the United Kingdom may be examined by customs, but normally letters, postcards and packets containing only documents or similar forms of correspondence are excluded.

If you are receiving a package from overseas (unless it’s from another EU Country), please be aware that it may incur customs charges. Any package assessed by HM Revenue and customs as being liable for customs charges will also incur a Royal Mail handling fee of £8.

Any goods imported into the UK over the value of £18 are liable to import VAT. Gifts between private individuals over the value of £40 are also liable for VAT. Goods and gifts over these values may also be liable for customs duty. You no longer have to pay customs duty for goods up to the value of £135, however you will still be required to pay import VAT and excise duty where applicable.

Please note that these limits do not apply to alcohol and tobacco goods where both excise duty and import VAT may be charged. It is not permitted to send alcohol and tobacco products into the UK from another EU country unless prior arrangements have been made to account for the excise duty.

For more details please read the Royal Mail guide to receiving goods from overseas. You can also check the HM Revenue & Customs guide to Shopping (new window) on the Internet.

Customs Declarations – CN22 - For gifts and goods up to £270 in value you'll need complete one of these:

https://www.royalmail.com/sites/default/files/cn22.pdf

A “fee to pay” card will be left at the delivery address when we cannot deliver an item of mail because there is not sufficient postage paid by the sender, or there is a customs fee to pay. The card will give you details of how much you will need to pay, and will state options of how you can do this (eg by return mail, or by going to www.royalmail.com/fee2pay).